About Nsafoa

Nsafoa is a technology and digital solutions company based in Accra, Ghana, focused on delivering software development, fintech, business automation, and digital transformation solutions for businesses across Ghana and Africa.

Information We Collect

We may collect and process the following categories of information:

• Personal information such as full name, email address, phone number, company or organisation name, job title, and billing or business contact details.
• Technical information such as IP address, browser type and version, device information, operating system, website usage data, cookies, and analytics data.
• Business and project information such as project requirements, system specifications, API documentation, operational workflows, and business process information.
• Limited financial and transactional information where necessary for service delivery and invoicing.

How We Use Your Information

We use information collected for purposes including:

• Providing and managing our services.
• Responding to enquiries and support requests.
• Developing and improving software solutions.
• Managing projects and client relationships.
• Sending important operational or service-related communications.
• Enhancing website performance and user experience.
• Meeting legal, regulatory, and contractual obligations.
• Preventing fraud, abuse, unauthorised access, and security incidents.

Legal Basis for Processing

• Client consent.
• Contractual obligations.
• Legitimate business interests.
• Compliance with legal or regulatory requirements.

Data Security

Nsafoa implements appropriate technical, administrative, and organisational safeguards designed to protect data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

While we take reasonable steps to protect information, no system can guarantee absolute security.

• Encryption.
• Secure hosting infrastructure.
• Access controls and authentication.
• Audit logging.
• Role-based permissions.
• Secure API practices.
• Regular monitoring and updates.

Confidentiality of Client Data

We treat client systems, data, documentation, and business information as confidential and access such information strictly for authorised business purposes related to service delivery.

Where necessary, we may enter into Non-Disclosure Agreements with clients, vendors, or partners.

Cookies & Analytics

Our website may use cookies and analytics technologies to improve user experience, analyse website traffic and performance, understand visitor behaviour, and support security and functionality.

Users may manage or disable cookies through their browser settings, although some website features may not function properly afterwards.

Third-Party Services

We may use trusted third-party service providers for cloud hosting, analytics, payment processing, communication tools, and infrastructure services.

These providers may process information on our behalf under appropriate confidentiality and security obligations.

Nsafoa is not responsible for the privacy practices of external websites or third-party platforms linked from our services.

Data Retention

We retain information only for as long as necessary to fulfil contractual obligations, deliver services, meet legal or regulatory requirements, resolve disputes, and maintain operational and security records.

When information is no longer required, we may securely delete, anonymise, or archive it in accordance with applicable laws and internal policies.

International Data Transfers

Where services involve cloud infrastructure or international vendors, information may be processed or stored outside Ghana. In such cases, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Your Rights

• Request access to your information.
• Request correction of inaccurate data.
• Request deletion of personal information.
• Withdraw consent where processing is consent-based.
• Object to certain forms of processing.
• Request data portability where applicable.

Children's Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal information from children without appropriate authorisation.

Regulatory & Compliance Commitment

Nsafoa is committed to responsible data handling practices and strives to align with relevant data protection regulations, cybersecurity standards, financial sector compliance requirements, and industry best practices.

Where applicable, solutions developed for regulated industries such as banking and fintech are designed with compliance considerations in mind.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, service improvements, security enhancements, and business or operational changes.

Updated versions will be published on our website with the revised effective date.

Contact Us

For questions, requests, or concerns regarding this Privacy Policy or data handling practices, please contact Nsafoa in Accra at info@nsafoatechsolutions.com or +233 50 406 9189.